Return & Refund Policy

We want you to enjoy every cup from East Coast House. If something isn’t right with your order, please reach out so we can help.

Returns & Exchanges
Because coffee is a consumable product, we do not accept returns or exchanges. Please review your coffee selection and choose whole bean or ground carefully before placing your order.

Damaged, Incorrect, or Missing Items
If your coffee arrives damaged, you receive the wrong item, or something is missing from your order, please contact us through our contact page with your order number and a description of the issue. For damaged or incorrect items, please include photos of the product and packaging.

We’ll review the issue and arrange an appropriate replacement or refund. Please contact us before sending any items back.

Refunds
If a refund is approved, it will be issued to your original payment method. Your bank or payment provider may need additional time to process and post the refund.

Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to help, but changes and cancellations cannot be guaranteed once processing has begun. Orders that have already shipped cannot be changed or canceled.

Questions?
Get in touch through our contact page. We’re happy to help.